![]() Other than this the car has been completely reliable." As a result I will consider Mazda in the future. Fortunately, Mazda agreed with our waiver and repaired the unit without cost to us! I consider this excellent customer experience and certainly generates customer loyalty. We researched other alternates to getting a radio (CarToys) but with today's in-dash infotainment centers there are no inexpensive alternatives. I do not understand how a communication module (which the dealer showed us) could possibly cost $1500. We were just past the 36 month warranty, dealer applied for waiver on repairs which would have been $1500. Dealer revealed it was a known problem with this vehicle. If we had had GPS that would have been out also. This meant no radio, no hands free phone, no access to digital vehicle information. That in itself was very distracting.not what you need while driving. The system would continue to re-boot and there was nothing we cold do about it. "The infotainment center went out completely. ![]() "Unit constantly rebooted itself causing me to lose radio, navigation ,phone connection and information system access." The dealership replaced it at no cost (car still under warranty)." Apparently there was a computer chip that needed to be replaced. ![]() "The display screen would freeze up and restart when temperature under 40 degrees Fahrenheit. It took the ability to recharge my phone along with it. "The navigation/entertainment system went into permanent reboot mode last week. Mazda never contacted us for follow up despite follow up email I sent." Mazda was going to order some part to repair. Mazda repaired once and the problem re-occurred. "The display and software for navigation, radio and phone kept re-booting several times for first 10 minutes. "This seems to happen when it is really cold/than it starts working after the vehicle has warmed up" "The touch screen frequently quits working." I do not always remember to do the above routine to make it resume whe" It is very frustrating to find the CD not where is was when I turned off the car. The best I can do to keep it on track is, before I turn off the car, move the dial to pause and hit it, then put the volume on pause. It was replaced, but the new one does the same. "It is not set to random but it randomly jumps from track to track when I turn off the car. Also shows error message saying camera is blocked? Replaced cameraz and Mazda said that's how it's supposed to work. dims sometimes when it should not and vicve versa. "auto dimming and bright feature does not work well. (2016 Mazda CX-5 Grand Touring 2.5-L 4 Cyl) "Forward camera keeps reporting that it is blocked on clear days" An X indicates that the vehicle was not manufactured for a specific year. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. ![]() Our subscribers provide great insights into their satisfaction by answering one simple question: If they had it to do all over again, would they definitely buy or lease the same model? In addition, respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. To learn about satisfaction, CR has collected survey data from our annual survey on more than half a million vehicles. ![]() Based on this data and further analysis, we predict reliability for the latest year. Extra weight is given to the more serious areas such as major engine or transmission problems. The results are presented relative to the average model that year. Consumer Reports subscribers reported on any serious problems they had with their vehicles during the past 12 months that they considered serious because of cost, failure, safety, or downtime, in any of the trouble spots included in the table below. The reliability charts are based on responses on hundreds of thousands of vehicles from our latest Annual Auto Survey. ![]()
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